Refund policy
- We do not accept returns based simply on change of mind, unwanted gifting or declined receival.
- Returns will only be accepted and exchanged or refund issued if products supplied are faulty.
- You will need the receipt or proof of purchase to initiate a return.
- To start a return, you can contact us at info@swayandspectre.com.au with order number, name of purchaser, information about your faulty product and clear photographs to support your refund request.
- We will investigate and get back to you within 7 days.
- You can always contact us for any questions at info@swayandspectre.com.au!
Final Sale Items
Due to health and safety, some items are sold as "FINAL SALE ITEMS", no returns will be granted under any circumstance unless the item is faulty. These include earrings, food items, select bath products and all baby products.
Product Damage or Order Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please note that we take photos of every product/complete hamper prior to delivery or pickup. This is for our own peace of mind and quality control. These photographs will be compared with your claim that is submitted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 7 days. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@swayandspectre.com.au.