Frequently asked questions
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Where is your store located?
Perth Metro Exclusive
We primarily operate as an online store out of Cockburn, Western Australia. We are currently only offering delivery within the Perth Metro area.
Complimentary pickups are welcome from the greater Cockburn area!
How can I place an order?
Building a hamper is super easy! Simply browse our website, select the items you love, and add them to your cart. Once you're done shopping, proceed to the checkout page to complete your order.
Leave a message for your beloved to be scribed on your complimentary card.
We will make sure your preferred packaging vessel is appropriate for your order and your gifts will be carefully packed for your beloved (there may be times when the team need to change packaging - please trust our judgement!)
Select delivery to your gift recipient or choose local pickup!
How is my order packaged?
We offer preferred packaging here.
We have a range of woven hamper baskets which will be sized based on your order, packed with paper filler and tissue paper, and placed in a cellophane hamper bag finished with satin ribbon.
If your goodies are better suited to a box, they will be presented thoughtfully with paper filler, tissue paper and sealed with a satin ribbon.
For large volume orders, a custom hamper may be sourced.
Packaging is a flat $15.00 per order.
PLEASE NOTE: there may be times where the team is required to change packaging - this will in the best interest of the hamper. Please trust our judgement!
What are the weird characteristics of soy wax?
A white, chalky film that can form on the surface of soy candles is called “frosting”. This is a product of the natural crystallisation of the wax. Frosting is not a flaw in the candle or the wax itself, it actually reflects the high quality of the wax!
With extended burning, candle wicks may develop a “mushroom-like” shape. This is completely normal and will not affect the performance of your candle!
Can you tell me why you use soy wax for your candles?
Five simple reasons why!
- Soy wax is a natural, non-toxic, environmentally friendly, renewable resource, which, compared with other products, burns cleaner and releases next to no pollutants into the air!
- Soy wax burns slower than other wax. This means you can enjoy your candles for longer, and replace them less frequently (your wallet will thank you!)
- Soy wax has a lower melting point than other waxes, this means it can hold more aroma with less fragrance and therefore deliver a stronger, yet more even scent throw!
- Soy wax is vegan and cruelty-free! Suitable for anyone leading a vego and vegan lifestyle!
- Soy wax is super easy to clean up. Warm soapy water is all you need to clean any accidental spills! (we do recommend you follow our candle care advice even so!
What do I need to know about Vanillin?
Vanillin is the organic compound responsible for the discoloration in fragrance oils. It is a natural component of vanilla bean - When exposed to air and alkaline conditions, vanillin can oxidise and turn brown, leading to a bit of a tint in our wax products. Any discolouration will not affect the performance of your candle! Some manufacturers use a colour stabiliser in their lines, but we at SWAY+SPECTRE like a little character.
Perfectly imperfect, we say!
All of our candles are all-natural, uncoloured and additive-free!
